At Inzo Technologies, we provide hospitals and healthcare facilities with advanced nurse call systems that improve communication, response times, and patient safety. As the exclusive distributor of West-Com Nurse Call Systems in five states, we handle everything from sales and installation to maintenance and support, ensuring dependable performance in critical care environments.
Improving Communication, Safety, Workflow, Clinical Coordination, and Patient Outcomes
Inzo Technologies partners with hospitals and healthcare facilities to deliver tailored nurse call solutions that align with each organization’s specific needs. From small clinics to large medical centers, we design and implement West-Com systems that streamline staff workflows, reduce response times, and enhance patient experiences. Our team works closely with clinical and IT staff to ensure seamless integration with existing infrastructure, maximizing both usability and value while supporting compliance with healthcare communication and safety standards.
Our support doesn’t end at installation. Inzo provides ongoing training, system updates, and responsive service to keep your nurse call solution operating at peak performance. With remote monitoring capabilities, proactive maintenance, and rapid issue resolution, we ensure that hospitals can depend on their communication infrastructure 24/7. The result is improved staff coordination, reduced alarm fatigue, and better outcomes for patients and providers alike, all backed by a trusted partner who understands the demands of modern healthcare environments.
Why West-Com
Trusted by healthcare organizations nationwide since 1983, West-Com is the catalyst in advancing clinical workflows, care quality and safety across the care continuum. As pioneers in patient-centric innovation, we consistently set technology trends that become the industry standard. In addition to offering advanced communication solutions for caregivers and providers, we build bridges to a better, more responsive future for healthcare.
Here are some “west-com system advantages:
NO Mandatory Recurring Licensing Fees for West-Com System Software
NO Mandatory Service Contracts
NO Middleware
NO CHARGE for Technical Training for the Life of the System
LOW Cost of Maintenance/Repair
ALWAYS an Upgrade Path
SCALABLE Enterprise Solution
GUARANTEED 4-HR Local Response
24/7/365 Support
Nurse Call Hardware Made in the USA
Connect Nurse Call System: Centralized Alerts for Safer, Smarter Care
Connect is a VoIP-based nurse call solution that unifies communication across the care continuum. It improves workflow, speeds up response times, reduces alarm fatigue, and keeps clinical staff, patients, and families connected through intelligent alerts, seamless integrations, and real-time visibility across every unit, room, and department in your facility.
Live Unit Dashboard
Real-time dashboards show alerts, requests, staff locations, and assignments in a single interactive view to improve response times and workflow efficiency.
Quiet Alert Tones
Customizable alert tones minimize unnecessary noise, helping patients rest while ensuring staff are notified immediately when urgent needs arise.
Direct Voice Messaging
Supports direct communication between caregivers, patients, and families using integrated audio, messaging, and real-time notifications.
Seamless System Integration
Integrates with EMRs, RTLS, wireless devices, hospital beds, and alarm systems to centralize communication, reduce manual entry, and eliminate fragmented care processes.
Streamlined Workflow Station
Workflow Stations simplify care coordination with one-touch access to unit data, task routing, caregiver messaging, and multidisciplinary rounding schedules from a central location.
Intuitive Nurse Console
The touchscreen Nurse Console allows staff to manage calls, assign resources, and view real-time room status updates without leaving the point of care.
Smart Room Devices
Each room features audio stations and LED indicators that support real-time communication, enabling faster responses and enhancing patient and staff safety conditions.
Connect transforms the nurse call system into a dynamic communication hub that strengthens safety, simplifies coordination, and helps hospitals deliver faster, more connected patient care.
Patient & Unit CareBoards: Clear, Consistent Info at Every Bedside
CareBoards replace traditional whiteboards with digital displays that keep patients, families, and staff aligned. These configurable, real-time boards reduce miscommunication, eliminate delays, and help caregivers deliver person-centered care with up-to-date room, care plan, and assignment information visible 24/7 in every room and unit.
Live Patient Dashboards
CareBoards display real-time caregiver assignments, care plans, and medication timing using integrated data from EMRs, RTLS, and nurse call systems to improve visibility.
Unit-Wide Visibility
Unit CareBoards show room statuses, transfers, and patient activity in one location, helping teams stay coordinated and respond to changes immediately and accurately.
Configurable Messaging
Display rotating facility updates, personalized messages, or care prompts that keep patients, families, and clinical staff engaged and informed during every stage of care.
Virtual Visit Ready
Supports telehealth features including virtual rounding and provider check-ins directly from the in-room display without requiring extra equipment or screen installations.
Reassurance with Call Lights
CALL ASSURANCE® indicators confirm that calls have been received and help reduce patient anxiety by showing visible, real-time acknowledgment of their request.
"Inzo has been a partner for over 10 years. Inzo’s techs know our systems inside/out and are always willing to go above and beyond to help us with any question or problem we are having. They not only help us when there is a problem, they are proactiving in advising and guiding us for future needs and growth."
Jason R.
Client
Virtual Care: Bring Providers and Families to the Bedside
Our virtual care tools expand access to timely care by connecting patients with providers, specialists, and families remotely. Integrated with the Patient CareBoard™, these telehealth features improve collaboration, reduce delays, and enhance safety without increasing the burden on clinical staff or disrupting current workflows.
Virtual Clinical Access
Enables physicians and specialists to conduct secure remote consultations through CareBoards, reducing delays and extending access to expert care without requiring in-room presence.
Remote Patient Monitoring
eSitter video monitoring detects unsafe behavior, self-harm risks, or movement across rooms and units, supporting timely interventions by centralized staff observers.
Family Visit Integration
Allow families to visit patients remotely through encrypted video sessions that work on any browser-enabled device, supporting connection during isolation or restricted access.
Improved Nurse Efficiency
Support virtual rounding and remote assessments to reduce unnecessary room entry, decrease staff interruptions, and maintain strong clinical oversight without disrupting existing duties.
Custom Workflow Alignment
Integrate seamlessly into your facility’s clinical workflows, allowing virtual care functionality without requiring additional systems, staffing, or complicated operational changes to protocols.
Secure Browser Access
Sessions are fully encrypted and accessible from secure web browsers on approved devices, eliminating hardware barriers and protecting patient privacy during every interaction.
Real-Time Alerts
eSitter viewers can trigger nurse call alerts remotely when unsafe activity is observed, ensuring staff respond quickly to patient needs across care areas.
Virtual care strengthens clinical collaboration, improves patient oversight, and ensures consistent access to providers and families. These tools support safer care delivery, reduce avoidable delays, and improve patient experiences without increasing the workload for your already busy staff.
Optimize Care with Synchronized Systems : CareBoard Integrations
Update your CareBoards effortlessly through integrations with multiple systems, including:
ADT
EMR/EHR
RTLS
Staff Directory
Staff Scheduling
Nurse Call
Nutrition Care Management
Wired/Wireless Hospital Beds
Behavioral Health Solutions: Protect Patients Without Compromising Care Access
Our behavioral health solutions are built to reduce risk and improve care in psychiatric and correctional settings. Tamper-resistant hardware, intelligent alert control, remote monitoring, and integrated staff safety tools protect patients and caregivers while supporting fast response and consistent care across high-acuity environments with complex behavioral demands.
Tamper-Resistant Components
Ligature-resistant hardware, flush dome lights, tamper-proof screws, and reinforced 11-gauge plates are engineered to prevent misuse, concealment, or breakage in high-risk behavioral health environments.
Alert Suppression Controls
Key-lock timers allow staff to silence audible alerts after assessment, while visual indicators remain active, maintaining observation without overstimulating or agitating patients unnecessarily.
Custom Code Protocols
Facilities can modify emergency workflows by adjusting code blue sequences, annunciation patterns, and dome light behaviors to fit behavioral health and custody procedures.
Remote eSitter Monitoring
Video systems enable remote observation of behavioral health patients across multiple rooms, detecting self-harm, aggression, or unsafe activity before escalation occurs.
Virtual Visit Access
Secure video tools allow patients to interact with family and providers without in-person exposure, reducing risk while supporting therapeutic connection and planning.
RTLS Badge Alerts
Panic-enabled badges worn by staff immediately notify security or clinical teams when behavioral incidents occur, helping prevent harm and accelerate intervention.
These tools help behavioral health teams respond quickly, reduce harm, and protect staff. Facilities gain safer environments without sacrificing patient dignity, visibility, or the ability to deliver high-quality, consistent care under complex and demanding conditions.
Purpose-Built Nurse Call Solutions for Behavioral Health
Designed specifically for high-risk environments
The ONLY purpose-built behavioral health solution on the market
Ligature-resistant fixtures and devices
Heavy-duty stainless plates with 11-gauge faceplate structure
Flush-mount dome lights
Tamper-proof screws
Embedded Microphones
Security locks
West-Com Nurse Call Systems Interface Capabilities Include
EMR
ADT
Hospital Bed
Staff Directory
RTLS
Staff Scheduling
Patient Engagement Systems
Third-Party Middleware
Wireless Devices
CliniCare: Streamline Clinic Workflows and Improve Patient Flow
CliniCare is a cross-platform application that improves clinic efficiency by unifying scheduling, communication, and staff tracking tools. It provides real-time visibility into room status, staff location, and patient movement, reducing delays, improving staff coordination, and helping outpatient clinics run smoothly with fewer disruptions and faster response throughout every stage of the care cycle.
Real-Time Unit Visibility
Unit CareBoards provide an always-updated view of patient arrivals, room availability, and staff assignments, giving clinic teams full situational awareness to manage workflow instantly.
Workflow Coordination Tools
One-touch Workflow Stations allow fast updates to patient statuses, room turnover, and task routing, ensuring seamless collaboration between care providers and support departments.
Multichannel Alert System
Pull cords, wall buttons, and wireless triggers instantly send alerts to nurse consoles, dome lights, and staff dashboards, supporting immediate and reliable clinical response.
CybersecDome Light Customization
Color-coded LED dome lights outside each room indicate specific statuses using configurable flash rates and patterns, streamlining hallway communication and reducing confusion.
Scheduling System Integration
CliniCare syncs with your clinic’s scheduling software to monitor check-ins, flag delays, and identify no-shows, supporting real-time adjustments that keep operations running smoothly.
CliniCare empowers clinics to reduce delays, streamline patient flow, and improve communication. Staff stay connected, rooms turn over faster, and patients move efficiently through each stage of care with less waiting, greater visibility, and stronger coordination across all clinic operations and departments.
Wireless Emergency Call Kit: Reliable Connectivity in Emergency Conditions
Our Wireless Emergency Call Kit is a fully pre-configured mobile solution for emergency care settings. It enables instant, secure communication between patients and caregivers when systems are down or new care areas are created. With a five-minute plug-and-play setup and no specialized training required, staff can deploy the kit quickly, ensuring uninterrupted coverage.
Fast Plug-and-Play Setup
The Wireless Emergency Call Kit arrives fully pre-programmed and ready for deployment. Any staff member can set it up in under five minutes without technical expertise or special tools required.
Secure Wireless Communication
Wireless pendants and transceivers use reliable frequencies to maintain uninterrupted communication between patients and staff, even in crowded, improvised, or infrastructure-limited care environments.
Bright Emergency Go-Kit Case
The vivid orange transport case makes the kit easy to spot in storage or in a chaotic environment, ensuring fast deployment when response time is critical.
Support for 24 Patients
Equipped with 24 waterproof pendants and neck straps, the system supports communication for multiple patients during emergencies, overflow events, or rapid care area expansion.
Clear Digital Call Display
The system includes a bright, easy-to-read digital display that shows all incoming alerts in real time, helping staff triage and respond quickly and effectively.
Ideal for Temporary Care Areas
Perfect for field hospitals, emergency tents, hallway overflow, or system outages, the kit enables quick conversion of provisional spaces into functioning care environments.
The Wireless Emergency Call Kit gives healthcare teams a dependable backup communication system that’s ready when and where it’s needed. It ensures patients can reach caregivers without delay, even in chaotic, high-pressure environments where every second counts and reliability cannot be compromised.
"In addition to being experts in the telecom field, the people at Inzo have always treated me with patience and understanding. I’ve had my account executive for 5 years and they have done a fantastic job of keeping me informed, on schedule and on budget."
David S.
Client
MobileCare: Smarter Alerts, Faster Care Team Responses
MobileCare is a mobile nurse call application that delivers real-time alerts, task assignments, and workflow controls directly to caregivers. It minimizes delays, improves communication, and ensures urgent requests reach the right person immediately. Staff can respond faster, reduce alarm fatigue, and stay focused on patient-centered care through one unified, mobile interface built for clinical efficiency.
Direct-to-Device Alerts
Care alerts are sent instantly to the assigned caregiver’s mobile device, allowing staff to respond directly without delays, overhead paging, or nurse station bottlenecks.
Smart Alert Prioritization
Critical alerts like Code Blue or Staff Emergency are automatically escalated to ensure the appropriate care team member receives and responds to them immediately.
Real-Time Alert Management
Staff can view and manage all active alerts from their mobile device, including reviewing patient info and logging completed actions directly from the interface.
Escalation Pathways
Unanswered alerts are automatically routed through a customizable escalation path, ensuring every request reaches a qualified responder and is never overlooked or missed.
Integrated Virtual Rounding
MobileCare supports virtual rounding through secure video, helping providers conduct hourly checks while reducing room traffic during isolation or restricted access scenarios.
Reduced Alarm Fatigue
Once a call is answered via MobileCare, it’s automatically muted at the nurse station, reducing environmental noise and minimizing caregiver desensitization to alarms.
Shift-Based Assignment Access
Caregivers can view current patient assignments and call history for their shift, providing full context and continuity during handoffs, rounds, and status updates.
Nurse Call Systems: Smarter Tools That Strengthen Care and Team Communication
Our suite of advanced nurse call technologies help healthcare teams respond faster, communicate more clearly, and deliver safer, more coordinated care. From mobile alerts to virtual visits and emergency-ready kits, every solution is built for reliability, efficiency, and ease of use. Whether managing everyday workflows or crisis conditions, West-Com gives caregivers the tools they need to protect patients, reduce delays, and stay connected when it matters most.
From pillow speakers to pull cords to analytics and more, West-Com's nurse call technology covers the entire spectrum of care, offering customization, scalability, and modularity to suit diverse needs and changing priorities.
How can we help?
Whether you need immediate help with an IT issue, or want to discuss your long-term IT strategy, we're here to help.
Call us at 1-877-767-4696 or complete the form below and we'll help in any way we can.
Chesterfield, MO Office
100 Chesterfield Business
Parkway #300 Chesterfield,
MO 63005
Clayton, MO Office
8112 Maryland Ave, Ste 400, 63105
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